Effective Date: March 3, 2026

These Store Policies apply to all purchases made through Ylaya Prnts Digital Printing Services via www.ylayaprnts.com. By placing an order, you agree to the following policies regarding shipping, returns, refunds, and cookies.

1. Shipping Policy

Shipping Coverage

We currently ship orders within the Philippines only.

Order Processing Time

Processing begins after payment confirmation.

• Non-customized items: 1–3 business days
• Customized or made-to-order items: up to 7 business days

Processing time excludes weekends and holidays.

Delivery Time

Delivery timelines depend on the courier and destination. Estimated delivery is typically 2–7 business days after dispatch.

Please note that delivery delays may occur due to:

• Weather conditions
• Courier issues
• Holidays and peak seasons
• Other unforeseen circumstances

Ylaya Prnts is not liable for delays once the order has been handed over to the courier.

Incorrect Shipping Details

Customers are responsible for providing accurate and complete shipping information. Additional shipping fees may apply for redelivery due to incorrect or incomplete address details.

2. Refund & Returns Policy

We take pride in ensuring quality printing for every order. If there are any issues, please review the conditions below.

Return Window

Requests for returns, refunds, or replacements must be reported within 3 days from the date the order is marked as “Delivered” by the courier.

Eligible Cases

You may request a resolution if:

• The item received is defective or damaged
• The wrong item was delivered
• The print quality significantly differs from the approved order due to our error

Clear photo proof and order details are required for evaluation.

Resolution Options

Depending on the situation, we may provide:

• Replacement of the item
• Refund
• Store voucher (store credit)

The appropriate resolution will be determined after review of the issue.

Non-Returnable Items

Customized or made-to-order products are non-returnable and non-refundable, except when:

• The item is defective, or
• The wrong specification was produced due to our mistake

Non-Eligible Cases

We do not accept returns or refunds for:

• Change of mind
• Incorrect information submitted by the customer (e.g., wrong size, spelling, design)
• Minor color variations due to differences in screen display and printing output

How to Request a Return or Refund

Please email hello@ylayaprnts.com with:

• Order number
• Description of the issue
• Clear photos of the product and packaging

3. Print Output Disclaimer

Actual printed colors may slightly vary from what you see on your screen due to monitor settings, lighting, and printing processes. Such minor variations are not considered defects.

Customers are responsible for reviewing and approving all customized design details before production.

4. Cookie Policy

What Are Cookies

Cookies are small text files stored on your device that help improve website functionality and user experience.

How We Use Cookies

Our website may use cookies to:

• Maintain shopping cart and checkout sessions
• Improve website usability and performance
• Enable essential website functions

We currently do not use third-party analytics or advertising cookies (such as Google Analytics or Facebook Pixel).

Managing Cookies

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Contact Information

For any questions, concerns, or requests related to shipping, returns, refunds, or cookies, please contact:

Ylaya Prnts Digital Printing Services
Email: hello@ylayaprnts.com
Location: Bulacan, Philippines

6. Policy Updates

Ylaya Prnts reserves the right to update or modify these Store Policies at any time. Changes will be posted on this page and will take effect immediately upon publication.